Ericsson Off Campus Hiring:-

Ericsson is hiring candidates for the role of Support Service Specialist for the Bangalore, Karnataka, India location. The complete details about Ericsson Off Campus Hiring are as follows.

Company Name:- Ericsson

Job Position:- Support Service Specialist

Job Locations:- Bangalore, Karnataka, India

Salary Package:- As per Company Standards

Req ID:- 722025

Job Posted date:- June 12th, 2023

Required Qualification & Skills:-

• Education: Graduate in B.Com, BBM , BBA or relevant degree
• Very good communication skills
• Problem Management.
• Incident management.

Roles & Responsibilities:-

• Responsible of timely execution of all tasks according to job description and the instructions received from the manager.
• Act as the first point of contact for supplier and Ericsson employees working in relation with Ericsson’s suppliers, via all means of communication available.
• Ensures a good collaboration with team members and all supporting functions across the company.
• Delivers all activities efficiently.
• Manages all activities of high complexity level.
• Works closely with all support fuctions to ensure critical cases are solved correctly and timely.
• Participates in projects and represents the organization in meetings regarding the process or the ways of working.
• Ensures that all documents/ presentations requested are created according to indications received and are delivered timely.
• Acts like a domain expert.
• Respects time schedule and working hours as communicated by the Manager.
• Handle inquires by taking following actions: Receive inquiries by email / chat, using computerized systems to access the details of customers, receive inquiries by phone and ensuring customer queries are answered to their satisfaction, log ticket, dispatch or resolve ticket according to work instructions, handle request with high complexity level.
• Responsible for Incident Management within ITIL Framework by taking following actions: prioritize high severity or escalated tickets, follow-up pending tickets.
• Assure Quality Control in key areas by taking following actions: understand the purpose of quality control, provide necessary support as required.
• Has the integrity to respect private and confidential information by taking following actions: understand the responsibility in data security, analyze sensitive information and ensure it is secure.